Ordering & Shipping
All orders are shipped from the United States via USPS or UPS at at "Flat Rates". We also offer "Free Shipping" based on minimum purchases. To find out the cost of shipping you MUST first save items to your cart to get an exact quote.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.You will be contacted by e-mail with a tracking number when your order leaves our distribution center.
Orders placed Monday through Friday (excluding holidays) are generally shipped the next day. Orders placed during holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).
Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.
All orders are dispatched from the United States. If you are shipping within the United States, your order is inclusive of sales taxes. If you are shipping your order outside of the continental United States, such as Canada, as a condition of sale you acknowledge and agree that title to your order transfers to you after exportation and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.
We want you to be completely satisfied with our products and will gladly credit or exchange your order within 7 days after delivery. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed and has all original tags or packaging attached. You will be responsible for shipping fees related to your exchange or returns to and from our Distribution Center (DC) unless there was an error involved on our behalf. You will also be subject to a 25% restocking fee of the item's price should you decide to return the item purchased in its original condition and within the terms of our return policy.
We offer refunds only in the form of an Etiquette Credit unless there was an error involved on our part, in which case we will refund the purchase to your original credit card or Paypal account. Please note card refunds may take up to 15 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. Your Etiquette Credit will be in the form of a personal Coupon Code which you will be able to use on your next purchase. Coupon Codes are valid for 60 days on one-time purchases only; purchases must be of equal or greater value than coupon amount and are non-transferable.
Underwear, swimwear, beauty/apothecary, junior accessories products are FINAL SALE and not eligible for return or exchange due to hygienic reasons. Sale merchandise is considered FINAL SALE and cannot be returned. Due to the costly nature of shipping, International orders are not eligible for return and considered FINAL SALE.
We have the right to deny returns if the merchandise returned does not meet our return policy requirements. Exchanges are available for any other item of equal or greater value. If you have any questions regarding your order, please contact our Customer Care Team prior to placing your order.
To return or exchange an item, please contact us at email@example.com and place your order number as subject.
Please make sure you will send your item(s) back to us within 7 days of receiving your order.
If a product was defective or a mistake was made on our behalf, a pre-paid return label will be sent by email. Otherwise please arrange your own mailing of your item(s) and email us the tracking number once expedited at firstname.lastname@example.org. Availability of requested replacement item(s) will be confirmed at this time as well. Once the return item(s) are received, you will be contacted by email with a confirmation of delivery for your replacement item(s) or credit in form of an Etiquette Credit coupon code.
Please note if the product has been used, box open, or hangtags & riders/packaging removed, the return will be disqualified, the product shipped back to you and you will be responsible for all further shipping and product charges. We cannot refund your original shipping charges unless there was an Etiquette Clothiers error involved such as a defective product or wrong item received. In these situations, you should contact customer care prior to returning your items (please have your order number available). Please note we you will be charged the cost of the return postage to our distribution center and the cost of shipping it back to you using the regular shipping rates related to your location. Remember that financial responsibility for the return is yours until it reaches us, so we recommend that you only use our postage labels and delivery service. Your return will also be subject to 25% "re-stocking fee" per item. Additional duties and taxes may apply.
Underwear, swimwear, beauty/apothecary products, books and junior accessories are FINAL SALE and not eligible for return or exchange. Due to the costly nature of shipping, International orders are not eligible for return and considered FINAL SALE. Items on Sale are also considered FINAL SALE and cannot be exchanged or returned.
We offer refunds ONLY in the form of an Etiquette Credit unless there was an error involved on our behalf, in which case refund will be credited to the original purchaser’s credit card or method of payment used towards the transaction.
You will be contacted by email with confirmation of an Etiquette Credit in the form of a personal coupon code. Coupon codes are valid for 60 days on one-time purchases only; purchases must be of equal or greater value than coupon amount and are non-transferable.
If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation swiftly. It is always helpful to take a picture of the damaged or defective item and emailing it along with your details at email@example.com .
All of our Mens and Womens socks, underwear and home wear is made in Italy. Our Mens loungewear is made in Portugal. Our baby and kids socks are made in Turkey. All of our products are made to the Etiquette Clothiers highest quality standard.
We strongly recommend following the instructions listed on the care tag inside our products since different items may require specific methods of cleaning. For more detailed instructions, please refer to the product detail page or feel free to contact us.
If you are still unsure of your size and need additional assistance, please contact firstname.lastname@example.org
We can tailor packages to outfit subscription programs, wedding parties, sporting teams and other group events. We have an extensive selection of in stock items to choose from. Please feel free to contact us to find out more about our services.
To purchase a gift card, visit the Gift Card section - simply select the value you would like applied to the card, add the item to your bag and proceed through the checkout. Upon purchasing a gift card, you will receive an email containing a link to redeem, print or forward the gift card to a friend.
Gift cards can be used to purchase any item available at the Etiquette Clothiers online store. Simply shop around, select the item you're interested in and use your gift card to pay for it by entering the card number at the checkout.
No, we always keep track of the remaining card balance, so you can use it over multiple purchases.
Our Gift Cards expire after 12 months.
To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders.
We currently accept payments by credit card (Visa, Mastercard, American Express) and PayPal. You will have the option to select your payment method when placing an order.
If you need to make any changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.
In the United States, by law we apply and collect sales tax on all orders shipping to the State of New York. A tax of 8.875% will apply to accessories and apparel products over $110 in value according to Publication 718-C. If you are shipping your order outside of the continental United States (such as Canada), as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Our fulfillment centers are located in the United States, Netherlands and Japan. USA and Canada orders are fulfilled from our DC in New York and Vermont. All Global (ex-USA and Canada) orders are fulfilled from our DC in The Netherlands.
Our factories are located in Italy and Portugal for our Men's & Women's collections and Turkey for our Baby & Kids collections. Corporate social responsibility is a fundamental part of Etiquette's strategy. It is of the utmost importance that our value chain is ethically responsible, and that our products are as environmentally friendly as possible. All our factory partners are family owned and operate under the CSR and/or Oeko Tex textile certification.