Politique de remboursement

We want our customers to be fully satisfied with their purchase and will gladly credit or exchange your order within 7 days from you delivery date. Returns and exchanges for online orders will be accepted where the product has not been worn, altered or washed and has all original tags or packaging attached. You will be responsible for shipping fees related to your exchange or returns to and from our Distribution Center (DC) unless there was an error involved on our behalf. The shipping fees will be deducted from your credit should you decide to return the item purchased in its original condition and within the terms of our return policy. If your order qualified for "Free Shipping" we will deduct our "Regular Shipping" rate to your credit.

We offer refunds only in the form of an Etiquette Credit excluding delivery costs, unless there was an error involved on our part, in which case we will refund the purchase to your original form of payment. Please note card refunds may take up to 15 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. Your Etiquette Credit will be in the form of a personal Coupon Code which you will be able to use on your next purchase. Coupon Codes are valid for 60 days on one-time purchases only; purchases must be of equal or greater value than coupon amount and are non-transferable.

UNDERWEAR, SWIMWEAR AND JUNIOR ACCESSORIES ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE DUE TO HYGIENIC REASONS. .DUE TO THE COSTLY NATURE OF SHIPPING, INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR RETURN AND CONSIDERED FINAL SALE. ITEMS ON SALE ARE ALSO CONSIDERED FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED.

We have the right to deny returns if the merchandise returned does not meet our return policy requirements. Exchanges are available for any other item of equal or greater value.

If you have any questions regarding your order, please contact our Customer Care Team prior to placing your order. You can visit the Contact Us page on our website or email us at: customercare@etiquetteclothiers.com or call our Customer Care center at +1 (646) 979-1705.