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Etiquette

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International flat rate shipping of €28.00 for all orders. All international orders outside of the U.S. do not include VAT or customs fees and any special charges due to customs handling. We are not responsible for those charges or claims related.

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Offer valid on purchases at etiquetteclothiers.com from June 24, 12am to July 6, 2014, 11:59pm EST only. All sales are final. No exchanges or returns. Terms of offer are subject to change.

Customer Care

ORDER INQUIRIES

It is our priority to provide you with the exceptional service you have come to expect from Etiquette Clothiers. Your feedback is important to us.

If you need assistance:

  • Placing an order
  • Tracking your order
  • Arranging a return or exchange
  • Choosing the correct size and fit
  • Product suggestions

Email us at customercare@etiquetteclothiers.com

SHIPPING METHODS AND COSTS

Merchandise

$65+
Delivery Estimates
Ground
$10
On us.
5-7 days
Priority
$25

2-3 days
International
$35

7-10 days

Orders are shipped on business days only. Business days are monday-friday, excluding federal holidays within the United States.

You will be contacted by e-mail with a tracking number when your order leaves our distribution center.

INTERNATIONAL SHIPPING

RULES AND RESTRICTIONS 

International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. 

Please note: All items in international orders are considered Final Sale and cannot be returned. 

SHIPPING ADDRESSES

We cannot ship to Post Office Boxes. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.

RETURNS POLICY

If you are not completely satisfied with your purchase, we will gladly issue an exchange or Etiquette credit within 7 days after the product was received. If you receive a package from us that looks damaged or if a product is damaged at arrival, please contact Customer Care.

Items must be returned new, unused, and with all hangtags, riders & packaging still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Please note: All underwear is Final Sale and cannot be returned.  All items shipped internationally are considered Final Sale and cannot be returned. All items marked Final Sale are not eligible for returns. 

MAKING A RETURN

For your convenience, you may issue a return directly from the Etiquette Clothiers website. Just make sure you request your Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 7 days of receiving your order.

1. Enter the Returns section of the Etiquette Clothiers website and submit your Order ID and Email associated with purchase or access Returns by signing into your account.

2. Select the order number containing the items you would like to return and fill in quantity fields for requested return items.

3. Select ‘Return’ in Request Type field and provide any further details in the ‘ADDITIONAL INFORMATION’ field of your Returns process.

4. Click on the 'SUBMIT REQUEST’ button. You will then receive an email containing your RMA number.

5. Your pre-paid shipping label for return will be sent by email within 24 hours of receiving RMA request.

6. Once return package is received you will be contacted by email with confirmation of your refund. Refunds will either be credited as a coupon code (guest checkout) or through your Etiquette Clothiers account (registered users). See RECEIVING A REFUND below for more information.

Please note if the product has been used, box open, or hangtags & riders removed, the return will be disqualified and the customer will be responsible for all further shipping and product charges. We cannot refund your original shipping charges unless there was an Etiquette Clothiers error involved such as a defective product or wrong item received. In these situations, you should contact customer care prior to returning your items (please have your order number available).

For more information, please contact customer care.

MAKING AN EXCHANGE

For your convenience, you may issue an exchange directly from the Etiquette Clothiers website. Just make sure you request your Returns Merchandise Authorization (RMA) number and send your item(s) back to us within 7 days of receiving your order.

1. Enter the Returns section of the Etiquette Clothiers website and submit your Order ID and Email associated with purchase or access Returns by signing into your account.

2. Select the order number containing the items you would like to exchange and fill in quantity fields for requested return items.

3. Select ‘Exchange’ in Request Type field and specify the exchange item and the new color or size in the ‘ADDITIONAL INFORMATION’ field of your Returns process.

4. Click on the 'SUBMIT REQUEST’ button. You will then receive an email containing your RMA number.

5. Your pre-paid return label will be sent by email within 24 hours of receiving RMA request. Availability of requested replacement item(s) will be confirmed at this time as well.

6. Once the return item(s) are received, you will be contacted by email with confirmation of delivery for your replacement item(s).

Please note if the product has been used, box open, or hangtags & riders removed, the return will be disqualified and the customer will be responsible for all further shipping and product charges. We cannot refund your original shipping charges unless there was an Etiquette Clothiers error involved such as a defective product or wrong item received. In these situations, you should contact customer care prior to returning your items (please have your order number available).

For more information, please contact customer care.

RECEIVING A REFUND

We offer refunds only in the form of store credit unless there was an Etiquette Clothiers error involved, in which case refund will be credited to the original purchaser’s credit card.

You will be contacted by email with confirmation of store credit in the form of a personal coupon code. Coupon codes are valid for 30 days on one-time purchases only; purchases must be of equal or greater value than coupon amount and are non-transferable.

Please note card refunds may take up to 15 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

FAULTY GOODS

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to replace faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full credit if the item cannot be replaced.

For all faulty items outside of our Returns Policy, please contact customer care.

TERMS OF USE

TERMS OF USE
Please carefully read the following Terms of Use before using the etiquetteclothiers.com Web site (the "Site"). By accessing this Site, you agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, you should check the date of the Terms of Use (which appear at the end of this document) and review any changes since the last version. If at any time you do not agree to these Terms of Use, please do not use this Site.

This Web site is operated by United Basics Ltd. (dba Etiquette Clothiers) Throughout the site, the terms "we", "us" and "our" refer to Etiquette Clothiers. Etiquette Clothiers offers this Web site, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your continued use of this site constitutes your agreement to these Terms of Use.

USAGE RESTRICTIONS INTELLECTUAL PROPERTY
All of the content you see and hear on the etiquetteclothiers.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Etiquette Clothiers, one of its affiliates or by third parties who have licensed their materials to Etiquette Clothiers. The entire content of the etiquetteclothiers.com web site is copyrighted as a collective work under International copyright laws, and coordination, arrangement and enhancement of the content. The content of the etiquetteclothiers.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to you as a result of any such activities. Etiquette Clothiers reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site. Etiquette Clothiers is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Etiquette Clothiers.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to etiquetteclothiers.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Etiquette Clothiers property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Etiquette Clothiers of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Etiquette Clothiers will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Etiquette Clothiers is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

INACCURACIES
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on etiquetteclothiers.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an Etiquette Clothiers product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Etiquette Clothiers shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. etiquetteclothiers.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Etiquette Clothiers shall issue a credit to your credit card account in the amount of the incorrect price.

TERM/TERMINATION
These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by etiquetteclothiers.com without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE
etiquetteclothiers.com may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in etiquetteclothiers.com account information.

ENFORCEMENT OF TERMS AND CONDITIONS
By accessing and using the etiquetteclothiers.com web site, you agree that your access to and use of the etiquetteclothiers.com web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of Pennsylvania, United States of America.

USE OF SITE
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Etiquette Clothiers or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Etiquette Clothiers, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD PARTY LINKS
In an attempt to provide increased value to our visitors, Etiquette Clothiers may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Etiquette Clothiers, Etiquette Clothiers has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Etiquette Clothiers. Etiquette Clothiers has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Etiquette Clothiers seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

DISCLAIMER
THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ETIQUETTE CLOTHIERS DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMNT. ETIQUETTE CLOTHIERS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ETIQUETTE CLOTHIERS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY
ETIQUETTE CLOTHIERS SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF ETIQUETTE CLOTHIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

PRIVACY POLICY

YOUR PRIVACY
Thank you for shopping at etiquetteclothiers.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

COLLECTED INFORMATION
Personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. etiquetteclothiers.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the Etiquette Clothiers corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards.

POLICY CHANGES
etiquetteclothiers.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The etiquetteclothiers.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy. Email: customercare@etiquetteclothiers.com